Frequently asked questions
What is the return policy?
You have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase. Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days.
Are any purchases final sale?
Yes. Sale items and gift cards are final sale and cannot be returned or refunded. Certain items, including perishable goods, custom products, personal care products, and hazardous materials, are also non-returnable. Exchanges are available after your return is accepted.
When will I get my order?
At Khaotic Streetwear, each piece is made with intention and care. Because of this, we ask that you allow 1–4 weeks for your order to ship. Some items may ship sooner depending on stock, but others may be made to order or backordered, which can take the full 4 weeks.
How much does shipping cost?
Shipping is free.
